Preparing for Your Visit

Physician Order Required

We do our best to accommodate the needs of each patient when we schedule appointments. Please note that a signed therapy plan (infusion-specific electronic order) written or electronic order signed by your referring physician must be entered into our computer system, EPIC. Only physicians, not on EPIC, are allowed to fax written orders to the Infusion Center. All ordering must be completed before you book an appointment for any treatment or procedure.

Hours and Fax

  • M-F  7:00 – 4:30 
  • Fax:  781.596.8416

Parking and Registration 

Designated parking spaces for the Infusion Center are in the South entrance parking lot, as well as handicap spaces for those who require them. Registration is located inside the Infusion Center at West Ground, Rehab and Wellness area. Please use the Infusion Center phone in the waiting room to notify staff of your arrival. Check in with the secretary to finish the registration process.

Referrals/ pre-authorizations

Most insurances plans may require a referral or pre-authorizations from your ordering provider’s office prior to obtaining any services.


Patients are welcome to bring a family member or friend to sit with them during a visit to our Infusion Centers. Please note there is very limited space at our Salem location.