Safe Care Commitment

At NSMC, we are taking a “no chances” approach to prevent the spread of infectious diseases in all of our facilities. We know that COVID-19 will be with us for the foreseeable future, so we’ve implemented numerous measures to ensure your safety.

   We SCREEN to protect you, your families, and our staff:

  • We screen all employees daily – anyone with symptoms of a possible respiratory illness is not allowed to work until they are better.
  • We screen on arrival all patients and visitors for symptoms of possible COVID-19
    • Admitted patients are tested prior to admission and screened daily.
    • Outpatients are screened prior to and upon arrival. After on-site screening, we provide masks to all patients..
  • We significantly limit visitors coming into the hospital and clinics with few exceptions, and screen for symptoms of possible COVID-19. We ask visitors with any symptoms to defer their visits until they are well.

We CLEAN our hands and spaces frequently and make it easy for you to do the same:

  • We have increased the frequency and intensity of cleaning of all high touch areas throughout the institution.
  • We require frequent hand-cleaning and have added hand sanitizer stations so patients and staff can clean their hands easily and often.

We PROTECT everyone in our environment:

  • We require all people on campus – employees, patients, and visitors – to wear a mask.
  • We have improved our air-handling system in key surgical areas to control infection and improve the environment of our patients and staff.
  • We have rearranged spaces to accommodate physical distancing and prevent transmission of hidden infections by removing chairs from waiting rooms, and in some high-use areas, installing plexiglass barriers.

We ask you to help us keep the NSMC community safe by:

  • Calling us before your visit if you have symptoms of respiratory illness
  • Checking in for your appointment via phone or Patient Gateway
  • Always leaving six feet between yourself and others
  • Wearing a mask at all times during your visit
  • Practicing good hygiene
  • Alerting an NSMC staff member if you have any safety questions or concerns

To learn more about the reopening plan for Massachusetts, please follow this Mass.gov link.