I fell off my kid's tricycle.
(Don't ask)

Where do you turn when it's not exactly an emergency, but it still hurts?  North Shore Urgent Care, for everything from bumps and bruises to sore throats and ear infections.


Frequently Asked Questions

What conditions do you treat?

--Allergies and asthma
--Bruises, small cuts and scratches
--Cold or flu
--Cough or sore throat
--Ear and eye infections
--Minor burns
--Minor fractures
--Muscle cramps or spasms
--Rashes or minor swelling
--Sore throat and sinus pain
--Sprains and other muscle and joint strains

We are not an emergency room. If you are experiencing a heart attack, stroke, chest pains, excessive bleeding, or are in labor, please go to the nearest emergency room or call 911. Adult emergency department and pediatric emergency department at Salem Hospital.

Can I get tested for COVID-19 at your facility?

We are not a COVID 19 testing location. However, we are able to provide testing after you have been evaluated by our provider.

  • We require that symptoms are present.
  • We do not offer confirmation testing.
  • We do not do elective testing, e.g. testing due to exposure, for travel reasons or due to occupational risk.
  • We do not do pre-procedural testing.
  • Get COVID testing information here

Do I need an appointment?

Yes appointments are required at this time. Call 978-739-7700.

Will my insurance cover my visit?

Various insurance plans cover urgent care visits differently and these differences may result in your out-of-pocket costs being more than expected. Our model is billed as a “physician’s practice providing urgent care” rather than as an “urgent care center.” Due to this distinction, your insurance company may:

  • Require a referral from your primary care physician
  • Consider us “in network” or “out of network” depending on the specifics of your plan.

Please call the member service number on the back of your insurance card and ask a representative to confirm your plan’s specific coverage for this office. If the representative cannot find the office by searching North Shore Physicians Group please ask him or her to look for our group by its national provider number (NPI) 1588606123.

Please confirm your plan's details with your insurance company before you receive care. Our staff cannot provide information on eligibility or benefits as each plan varies from one patient to another.

Referrals and Prior Authorizations

For both physician office visits and hospital outpatient visits, your health insurance plan may require you to get a referral or authorization. In addition, Mass General Brigham providers may be considered “In Network” or “Out of Network” depending on the specifics of your health insurance plan, which could affect the amount you pay. If a referral cannot be obtained, you will be responsible for the full cost of the visit. Please note that Harvard Pilgrim Health Care now requires a PCP referral to urgent care that has been submitted BEFORE your visit takes place.

Laboratory and Imaging Services

If your physician ordered laboratory tests or imaging services (such as X-ray, CT or MRI), you may be billed for these tests by the hospital, clinical laboratory, or imaging center, and you may also be billed for the services of the physicians (usually pathologists and radiologists) who interpreted the test results.

Do I have to be a patient of North Shore Physicians Group?

You do not need to be a patient of either Salem Hospital or North Shore Physicians Group. We treat adolescents, children and infants, as well as adults.

Can I be referred to a specialist?

Yes, our care team can coordinate with specialists at North Shore Physicians Group, Salem Hospital, Massachusetts General Hospital and Brigham and Women's Hospital, or to other world-class experts in the Mass General Brigham network.

Who will be treating me?

North Shore Urgent Care is staffed with board-certified emergency physicians and family medicine physicians on staff at Salem Hospital. Our staff also includes experienced physician assistants and nurse practitioners who all adhere to our high standards of care and quality.

Will my primary care physician be informed of my visit?

If you are an NSPG or Salem Hospital patient, your primary care physician will receive notice of your visit through our shared electronic medical record. If you are not an NSPG or Salem Hospital patient, a complete record of your treatment will be faxed to your primary care physician upon request.

Is North Shore Urgent Care affiliated with North Shore Physicians Group?

North Shore Physicians Group is the multi-site primary and specialty care physician network for Salem Hospital, a member of Mass General Brigham. NSPG and Salem Hospital physicians work closely together and are connected through one electronic medical record system. This system enables your primary care physicians as well as specialty physicians within the Mass General Brigham network to communicate with one another and stay informed of the care and treatments you receive.

Mass General/North Shore Center for Outpatient Care
104 Endicott Street, Suite LL05
Danvers, MA 01923