Welcoming You Back
The COVID-19 pandemic has dramatically changed our lives, and required an extraordinary response from hospitals, healthcare providers and our entire community. Throughout this crisis, the nurses, physicians and staff of North Shore Medical Center and North Shore Physicians Group have cared for our neighbors with unparalleled expertise, dedication and compassion. As we begin to reopen our facilities, we extend our deepest appreciation to all who have supported us with well wishes, donations and countless acts of kindness.
We have begun reopening many hospital services and NSPG practices for appointments and procedures that require in-person care. The safety of our patients and staff remains our highest priority and we have taken extra measures to provide the safest environment possible. In addition, NSMC meets all state requirements for reopening:
Our Safe Care Commitment
As we prepare to welcome back more patients, we are taking a comprehensive approach to prevent the spread of infectious disease. We’ve implemented new measures to provide the safest possible environment. Learn about our Safe Care Commitment to you
Selected updates are available below. For a full list of our services, please visit Departments and Services. For an updated Visitor Policy scroll to bottom of this page.
Primary and Specialty Care
North Shore Physicians Group (NSPG) will begin seeing patients in their practices May 26. These office visits will be reserved for patients who need immediate in-person care. NSPG will continue to offer telemedicine (telephone and video) visits to patients of all practices in addition to limited office visits. To learn more about telemedicine visits, please visit their virtual visits page.
We are beginning to schedule many surgical and endoscopy procedures that were postponed during the COVID-19 crisis, both at NSMC Salem Hospital and the Mass General/North Shore Center for Outpatient Care in Danvers. All patients scheduled for these procedures are being tested for COVID-19 as part of our Pre-Procedure Testing process, and we have implemented rigorous cleaning, screening and infection control practices to provide the safest environment possible. Patients interested in scheduling a procedure should contact their physicians.
Imaging services including CT scans, MRI, ultrasound, diagnostic mammography and X-ray are available at NSMC Salem Hospital with a physician order for higher-risk patients and emergencies. In addition, MRI services are available at NSMC MRI at 4 Centennial Drive in Peabody. Additional services and locations will be available in the coming weeks.
The team at North Shore Medical Center (NSMC)’s Birthplace is working diligently to ensure that patient have the best delivery experience possible despite the realities of the COVID-19 pandemic. In response to the outbreak, we’ve made several changes to help expectant moms and their partners feel safe, supported and cared for. These changes ensure that our staff are working safely to protect you and your precious baby.
All departments and services at NSMC strictly follow the guidelines and policies outlined by the Center for Disease Control (CDC). At the Birthplace, we have a designated entrance separate from the rest of the hospital which is used exclusively by moms and their support person. We administer COVID-19 tests to all patients admitted to the Birthplace for their own protection and the protection of their baby.
Our Childbirth Education classes (Newborn Essentials, Breastfeeding Your Baby and Preparing for Your Baby) are offered virtually until further notice and are free of charge. Led by nurses, lactation specialists and other experts, these classes enable moms to connect with other moms and learn a range of topics important for the delivery of their baby.
Diagnostic Cardiology and Pacemaker Clinic
We are scheduling many cardiac tests and procedures that had been postponed during the COVID-19 surge earlier this spring. The Diagnostic Cardiology Department has implemented rigorous cleaning, screening and infection control practices to provide the safest environment possible for our patients. If your doctor has ordered your exam already, please call the contact numbers listed below to schedule your test.
- Treadmill Testing, (978) 354-4667
- Isotope Stress Testing, (978) 354-4667
- Pacemaker ICD and ICM/LMR Exams, (978) 354-4507
- Holter Monitors, (978) 354-4667
- Event Monitors, (978) 354-4667
- Cardiac Ultrasound Testing, (978) 354-4900
The Diabetes Management Program is accepting new referrals. Appointments are available through virtual visits/telemedicine. Patients may call 781-477-3900 or email firstname.lastname@example.org.
We are also offering our patients free nutritional and weight loss support online seminars. Learn more
For hours and locations of our blood draw and specimen centers please visit this page. We will be reopening lab services at 1 Hutchinson Drive, Danvers, on June 10.
To ensure that social distancing is maintained in our lab waiting areas, you may be asked to wait in the lobby or in your car. Expect wait times to be longer than usual.
Nutrition Counseling and Wellness Services
Nutrition Counseling is available through telemedicine appointments. Please call NSMC Central Scheduling at 978-354-4900, to schedule an appointment. We are also offering free nutritional and weight loss support online seminars . Learn more
All Wellness services are suspended at this time.
Outpatient Behavioral Health
All outpatient programs, including adult and pediatric partial hospitalization programs, will continue to be provided primarily through virtual sessions. Patients who are unable to access virtual platforms may reach out to office staff to discuss alternative treatment options.
The Center for Pain Management is now open for procedures. All consults will be conducted via telemedicine appointments.
Pediatric Specialists from MassGeneral for Children
Pediatric specialists continue to be available via telemedicine and in person for selected cases. Please contact your physician for a plan of care.
Physical Therapy, Occupational Therapy and Speech Therapy
Outpatient physical therapy, occupational therapy and speech therapy are provided to North Shore patients through the Spaulding Outpatient Centers. Please contact Spaulding Salem for details on reopening plans.
North Shore Physicians Group's Sleep Medicine practice will continue to offer telemedicine visits to patients. Contact them to make an appointment.
Weight Management Program
The Weight Management Program is accepting new referrals. Appointments are available through virtual visits/telemedicine. Patients may call 978-825-6505 or email email@example.com
Our Weight Management Program is offering free nutritional and weight loss support online seminars . Learn more If you are interested in learning more about our Weight Management Program, we invite you to watch an information session covering the bariatric pre-operative and post-operative process and the different types of procedures we offer at NSMC. Learn more and watch
Wound Center/Hyperbaric Chamber
We continue to see patients in our Wound Center, including those who require hyperbaric chamber services. All patients are screened for COVID-19 in advance of their appointments. Please contact the Wound Center at 978-354-3584 for more information.
Telemedicine / Virtual Visits
Many of our providers will continue to offer patients virtual appointments using a version of ZOOM that is integrated with Partners Patient Gateway for enhanced security. Learn more about telemedicine/virtual visits at NSMC and NSPG.
- Our Physicians
If you are experiencing any symptoms of COVID,-19, contact your physician immediately. Symptoms include:
- Shortness of breath or difficulty breathing
- Muscle pain
- Sore throat
- New loss of taste or smell
- Other less common symptoms have been reported, including gastrointestinal symptoms like nausea, vomiting, or diarrhea.
- Respiratory Clinics
A dedicated Respiratory Illness Clinic has been established to diagnose and treat patients with symptoms of COVID-19 and is available by appointment. We are also offering a multi-specialty clinic where COVID-positive patients can see selected specialists. Both are located on the NSMC Union Hospital campus and are available by appointment. Learn more
- COVID-19 Testing Drive-up
Drive-up testing is located on the NSMC Union Hospital campus with an appointment. Learn more
Visitor Policy, Masking Policy and Screening 6.15
Screening and Masks
To enhance the safety of patients, visitors and staff, all visitors will be screened for COVID-19 risk before being permitted to visit or accompany patients in NSMC facilities. All visitors will also be provided with a mask, which must be worn for the duration of your visit. This helps to create the safest environment possible at NSMC.
Visitor Policy Update
- One visitor per patient
- Must be over 18, unless the child of the patient
- Visiting hours are 1 - 8 p.m., Monday through Friday, and 1- 6 p.m. Saturday/Sunday/Holidays.
- Visitors must be screened; visitors who screen positive or suspected for COVID-19 will be asked to defer their visit to another time
- Visitors must be masked
- Visitors are encouraged to sanitize hands before and after visiting patients
- Non-essential vendors, salespeople remain prohibited from visiting.
- Visitors waiting to visit a patient should wait outside/in car and avoid congregating in waiting rooms.
After being cleared to visit, visitors should proceed directly to their destination, and leave promptly at the end of their visit. Visitors are not permitted in the hospital cafeteria.
Visitor policy exceptions remain in place; these visitors must be screened.
- Compassionate care
- Birth partners
- Parents of patient under 18
- Attorneys of patients and companions for patients with intellectual and/or physical disabilities
Patients coming in for surgery
If you are arriving at the hospital for surgery you may have one visitor who drops you off, stays with you in the waiting room until you are brought into the surgical area, and picks you up post-surgery.
All visitors will be screened and are required to wear masks at all times.
Emergency Department/Outpatient Appointment
If you are coming to the Emergency Department or coming in for an outpatient appointment, you may have one visitor to accompany you. Please note that depending on timing and capacity, and the discretion of staff, visitors may not be permitted to wait in the waiting room and/or exam room.