Building A Healthier North Shore

Our Plan

North Shore Medical Center (NSMC) and Partners HealthCare are close to completing a three-year, $207 million plan that improves care and coordination across a wide spectrum of health services. This plan realigns practices and facilities to make high-quality care more effective and efficient and improves access to the community-based care that North Shore residents use most.

Key elements of the plan include:
  • Consolidation of hospital-based medical, surgical and behavioral health services on the Salem campus and expanding and improving that facility to serve the needs of the North Shore region. We will open a new Emergency Department on November 3.
  • We have opened the Epstein Center for Behavioral Health, which adds 24 new beds to the region for psychiatry and behavioral health care.
  • Expanding community-based outpatient primary, specialty, urgent care and behavioral health services throughout the North Shore at North Shore Physicians Group (NSPG) offices, and in collaboration with the Lynn Community Health Center and North Shore Community Health, Inc, and our affiliated physicians.
  • The NSPG practice currently located on the Union Campus will remain in Lynn and we are building a 40,000 square-foot medical village at 480 Lynnfield Street in Lynn. The new facility will offer urgent care, basic lab and radiology services, outpatient psychiatry services and an expanded home for the North Shore Physicians Group Lynn primary and specialty care practice. Learn more 
Meeting a critical need

Our Plan for a Healthier North Shore also focuses on expanding services to help meet the overwhelming demand for mental health treatment, a priority shared by Governor Baker and communities across Massachusetts. The Center of Excellence in Behavioral Health will integrate addiction treatment with inpatient and outpatient psychiatry, mental health services and further development of community-based programs.

“The synergies created by bringing together the best of academic and community care will help meet the region’s needs at a time when these critical services are in great demand,” says Jerrold F. Rosenbaum, M.D., chief of Psychiatry at Massachusetts General Hospital.

Improvements on the Salem Campus

To accommodate the consolidation of medical, surgical and behavioral health services, NSMC will build a new Emergency Department and an additional family-centered inpatient unit at NSMC Salem Hospital. The former Spaulding Hospital North Shore will be renovated to expand behavioral health services for children, adolescents, adults and seniors.

“Consolidating services is vital to enhancing quality of care and improving the patient experience,” says Mitchell S. Rein, M.D., NSMC Senior Vice President and Chief Medical Officer. “With a single hospital, we can provide deeper specialization, better coordination of care and enhanced safety."

Robust primary, specialty and urgent care to expand in Lynn

As care increasingly shifts from inpatient to outpatient settings and the role of primary care expands, NSMC will be expanding its North Shore Physicians Group (NSPG) practices in Lynn, and other communities. These expanded services will include primary, specialty and urgent care and associated outpatient services that will serve a wide range of health care needs of local residents.

Continued access to Emergency Care in Lynn

While construction to consolidate Salem and Union hospital services continues, Union Hospital in Lynn will remain open and operational, including the Union Emergency Department. Meanwhile, NSMC is working with Lynn community leaders and emergency personnel to determine the best model to ensure that Lynn residents continue to have access to emergency and urgent care in the city over the longer term.

Continued investment in community health

The plan includes continued investment in community health that builds on years of collaboration with community organizations, the Lynn Community Health Center and the North Shore Community Health, Inc. to increase access to a spectrum of care. In addition to providing support for vulnerable populations, NSMC will be collaborating to address obesity, addiction and teen pregnancy in local communities.

More integrated care improves quality, coordination

Integral to the plan are new models of care at NSMC that improve coordination, efficiency and safety. One example is the Integrated Care Management Program that is helping NSMC to manage its most complex patients, by using early intervention and better care coordination to prevent admissions and unnecessary emergency room visits. Recently, NSMC went live with Partners eCare, the electronic healthcare system that enables all caregivers in the Partners HealthCare system to access their patients’ health information at any time, enhancing coordination, quality and safety.

"By caring for patients within a coordinated system, we can monitor the quality of their care more effectively and avoid repetitive procedures, such as tests and imaging that can happen when a patient sees a number of disconnected providers."  -- David J. Roberts, M.D., President, NSMC

Mission remains unchanged

Our mission to provide the finest care to the patients of greater Lynn, Salem and throughout the North Shore will never change. We believe that this consolidation coupled with the investments in primary, urgent, and specialty care, behavioral health services, care coordination and community health resources is in the best long-term interests of the communities we serve. In short, we will offer increased access, better care, and lower costs.

“We are confident that this plan succeeds in delivering the highest quality care to our patients in a comprehensive and thoughtful way. In the new heath care environment, this plan will help us better coordinate care, improve quality and more effectively contribute to the overall health of our communities.”

David J. Roberts, M.D.
President, NSMC