Free communication aids and services
We provide free aids and services to people with disabilities to communicate effectively with us, including qualified sign language interpreters.
- Call 978.354.2075 if you need an interpreter
We also provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
Filing a grievanceIf you believe that Salem Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, religion, culture, age, disability, socioeconomic status, sex, sexual orientation or gender identity, you can file a grievance with our
Patient Family Relations Department
81 Highland Avenue
Salem MA 01970
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Patient Family Relations department is available to help you.
Civil Rights complaintYou can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, as well as by mail or phone:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509. HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available here
We emphasize the importance of respecting patients’ rights to all members of our staff. A "patient bill of rights and responsibilities" is posted throughout our hospitals, in several languages.
Learn more on our Patient Rights page