Financial Counseling and Billing

financial counseling and billing at Salem Hospital
Financial counseling is available to all NSMC patients, at the locations and hours listed in this page. Through Partners Healthcare, many other forms of assistance and information are also available to all patients, including cost estimates for healthcare services, insurances accepted, and a list of standard hospital charges
Standard Hospital Charges

Effective 1/1/2019, the federal government has required all hospitals to make available a list of standard hospital charges. These are now available on the Partners HealthCare website.

NOTE: the hospital charge information is not an estimate of the costs that you are responsible for paying. To request a cost estimate of health care services, please refer to Partners HealthCare’s Financial and Billing Assistance website.

Patient Billing and Financial Assistance page.

Partners HealthCare assists uninsured and under-insured patients who have limited financial resources to pay medical bills they have received following care at a Partners facility. Various forms of financial assistance are available, including:

  • Help applying for financial aid
  • Assessment of all financial aid options
  • Uninsured Patient Discount Policy
  • Plain language summary

Get a Cost Estimate for Services for

MA law requires that estimates for hospital services be provided to patients who inquire within 48 hours.

You may also contact Patient Billing Solutions at 617.726.3884
Please do not contact patient billing solutions with this sensitive information via e-mail.

Health Insurance Plans Accepted.

We recommend that you always check with your own health insurance provider before getting care to make sure you understand your covered benefits and costs. Patient who want to apply for health insurance through The Health Connector may be assisted by NSMC financial counselors, who are all certified for this task. Patients who meet the eligibility requirements may also work with our staff to apply for Mass Health and Healthy Safety Net.

Financial Counseling 

Our financial counselors are available to answer questions and provide assistance.

  • 978.825.6900
  • Axelrod 6  Salem campus   8:30 a.m. - 4:30 p.m.
  • MassGeneral for Children at NSMC lobby,  8 - 4:30 p.m.
  • Monday through Friday, closed weekends and holidays
  • 781.477.3555
  • Outpatient Registration, Cashier's Office, Union campus 7:30 - 4 p.m.
  • Emergency Department, 7:30 a.m. - 10:30 p.m.
  • Monday through Friday, closed weekends and holidays

Online and In Person Bill Payment

Enroll at Partners Patient Gateway to create an account and pay a bill.

No cash policy

For the safety and security of our patients and staff, we accept payments made by check, credit card or debit card only, for co-pays or pre-payments. If you have a question about anything on your bill, please call 617.643.9444.  

In person

By mail

  • Checks may be mailed to North Shore Medical Center, P.O. Box 4108, Woburn MA, 01888 
  • Please use the address above regardless of whether you were an inpatient at NSMC Salem Hospital or NSMC Union Hospital, and regardless of where you received outpatient services.
  • Please include patient account number on the check.

By credit card

  • To pay by credit card over the telephone, please call 617.643.9444.

About Your Hospital Bill

NSMC will submit bills to a patient's insurance company and will do everything possible to expedite the claim. Please remember that a health insurance policy is a contract between a patient and an insurance company, not between a patient and NSMC. Patients have the final responsibility for payment of their hospital bill. All patients are encouraged to familiarize themselves with the terms of their insurance coverage. A member of our Financial Counseling team is available to help patients who have a question about their insurance coverage.

Hospital bills reflect all of the services received during a stay. The basic daily rate includes:
  • room
  • meals
  • nursing care
  • housekeeping
  • telephone and television
  • charges for special services such as X-rays or laboratory tests
To resolve an issue with a hospital bill patients may call 617.643.9444..

Certain charges are not billed by the hospital and will not appear on a hospital statement. These include the professional fees of the attending physician, consulting physicians, surgeons, emergency department physicians, anesthesiologists, cardiologists, radiologists, pathologists and others.

Certain tests or treatments received during a stay in the hospital may result in bills from physicians the patient did not see in person. These bills are for professional services provided by these doctors in diagnosing and interpreting test results. Those fees will be billed to the patient or the patient's insurance company directly from the individual private practitioner. Patients with questions about these types of bills are encouraged to call the number printed on the statement.