Financial Counseling and Billing

financial counseling and billing at Salem Hospital
Financial assistance with bill payments is available to all North Shore Medical Center patients, in addition to financial counseling, cost estimates for healthcare services, insurances accepted, and more. Our financial counselors are available to answer questions and provide assistance. Telephone numbers for financial counselors at NSMC Salem Hospital and NSMC Union Hospital are listed on the right and also lower in this page.

Financial Assistance

Partners HealthCare assists uninsured and underinsured patients who have limited financial resources to pay medical bills they have received following care at a Partners facility. Various forms of financial assistance are available, including:

  • Help applying for financial aid
  • Assessment of all financial aid options
  • Uninsured Patient Discount Policy
  • Plain language summary

Go to the Partners patient billing and financial assistance page.

Cost Estimates for Services

MA law requires that estimates for hospital services be provided to patients who enquire within 48 hours. To get a cost estimate for health care services at North Shore Medical Center (or services at any Partners HealthCare hospital), please call 617.726.3884.

Please do not contact patient billing solutions with this sensitive information via e-mail.

Patient Billing Solutions
will need the following patient information:

  • Name
  • Date Of Birth
  • Medical Record Number (if applicable)
  • Phone number
  • Procedure Information and CPT Code
  • Date of procedure (if scheduled)
  • Expected location of procedure
  • Physician’s name
  • Physician’s phone number

Partners HealthCare Patient Billing Solutions    617.726.3884

Insurances Accepted

View and/or print a list of health insurance plans accepted at Partners hospitals.

We recommend that you always check with your own health insurance provider before getting care to make sure you understand your covered benefits and costs.

Patient who want to apply for health insurance through The Health Connector may be assisted by NSMC financial counselors, who are all certified for this task. Patients who meet the eligibility requirements may also work with our staff to apply for Mass Health and Healthy Safety Net.

Financial Counseling

NSMC Salem Hospital
  • 978.825.6900
  • Axelrod 6     8:30 a.m. - 4:30 p.m.
  • MassGeneral for Children at NSMC lobby,  8 - 4:30 p.m.
  • Monday through Friday, closed weekends and holidays

NSMC Union Hospital
  • 781.477.3555
  • Outpatient Registration, Cashier's Office, 7:30 - 4 p.m.
  • Emergency Department, 7:30 a.m. - 10:30 p.m.
  • Monday through Friday, closed weekends and holidays

Online and In Person Bill Payment

Enroll at Partners Patient Gateway to create an account and pay a bill.

No cash policy

For the safety and security of our patients and staff, we accept payments made by check, credit card or debit card only, for co-pays or pre-payments. If you have a question about anything on your bill, please call 617.643.9444.  

In person

By mail

  • Checks may be mailed to North Shore Medical Center, P.O. Box 4108, Woburn MA, 01888 
  • Please use the address above regardless of whether you were an inpatient at NSMC Salem Hospital or NSMC Union Hospital, and regardless of where you received outpatient services.
  • Please include patient account number on the check.

By credit card

  • To pay by credit card over the telephone, please call 617.643.9444.

About Your Hospital Bill

NSMC will submit bills to a patient's insurance company and will do everything possible to expedite the claim. Please remember that a health insurance policy is a contract between a patient and an insurance company, not between a patient and NSMC. Patients have the final responsibility for payment of their hospital bill. All patients are encouraged to familiarize themselves with the terms of their insurance coverage. A member of our Financial Counseling team is available to help patients who have a question about their insurance coverage.

Hospital bills reflect all of the services received during a stay. The basic daily rate includes:
  • room
  • meals
  • nursing care
  • housekeeping
  • telephone and television
  • charges for special services such as X-rays or laboratory tests
To resolve an issue with a hospital bill patients may call 617.643.9444..

Certain charges are not billed by the hospital and will not appear on a hospital statement. These include the professional fees of the attending physician, consulting physicians, surgeons, emergency department physicians, anesthesiologists, cardiologists, radiologists, pathologists and others.

Certain tests or treatments received during a stay in the hospital may result in bills from physicians the patient did not see in person. These bills are for professional services provided by these doctors in diagnosing and interpreting test results. Those fees will be billed to the patient or the patient's insurance company directly from the individual private practitioner. Patients with questions about these types of bills are encouraged to call the number printed on the statement.