For The Press

North Shore Medical Center physicians and staff are very knowledgeable about current health care trends and are available to speak to the media. To arrange an interview, please call 978.354.2060. Members of the media may contact us at 978.354.2060.  After hours, please call 978.741.1200 and ask to speak with the nurse supervisor or the on-call marketing and PR staff member.

Privacy and Confidentiality

North Shore Medical Center protects the privacy and confidentiality of our patients. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) specifies the purposes for which information may and may not be released without authorization from the patient.

  • Information about the condition and location of an inpatient, outpatient or emergency department patient may be released only if an inquiry specifically identifies the patient by name.
  • No information will be given if a request does not include a specific patient's name.
  • Patients may also opt not to have information released under any circumstances.
  • More about patient privacy and HIPAA

Patient Condition


Because of privacy regulations, NSMC can only provide a one-word description of a patient’s condition to callers. Any additional patient information may only be provided with written consent of the patient. Patients may designate one spokesperson for telephone communication and more detailed condition updates.



NSMC patient condition reports follow the American Hospital Association guidelines for release of information.

  • Good: Vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
  • Fair: Vital signs are stable and within normal limits. Patient is conscious but may be uncomfortable. Indicators are favorable.
  • Serious: Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
  • Critical: Vital signs are unstable and not within normal limits. Patient may be uncomfortable. Indicators are unfavorable.
  • Undetermined: Patient is awaiting physician and/or assessment.