Discrimination is Against the Law
North Shore Medical Center (NSMC) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, religion, culture, age, disability, socioeconomic status, sex, sexual orientation or gender identity. NSMC does not exclude people or treat them differently because of race, color, national origin, religion, culture, age, disability, socioeconomic status, sex, sexual orientation or gender identity.North Shore Medical Center:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreter
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, please contact (978) 354-2075.
Massachusetts Department of Public Health Interpreter Services poster.
If you believe that North Shore Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, religion, culture, age, disability, socioeconomic status, sex, sexual orientation or gender identity, you can file a grievance with the Patient Family Relations Department, 81 Highland Avenue, Salem MA 01970, (978) 354-2025 (phone), (978) 354-4785 (fax). You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Patient Family Relations department is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509. HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available here
North Shore Medical Center (NSMC) emphasizes the importance of respecting patients’ rights to all members of our staff. A "patient bill of rights and responsibilities" is posted throughout our hospitals, in several languages. View patient rights