Patients and Visitors

North Shore Medical Center (NSMC) strives to make our patients (and their visitors) as comfortable as possible during their stay with us. Please let us know if there is something NSMC can do to improve your experience. If you would like to send us an email you may do so here. Or you may call the main hospital number at 978.741.1200. Learn more about our Temporary Hospital Visitor Restrictions

NSMC patient talks about the value of electronic medical records

Cynthia Napierkowski describes her experience with NSMC's electronic medical record system and why it’s great for her family.
watch video

Patient Billing and Financial Assistance

Partners HealthCare assists uninsured and underinsured patients who have limited financial resources to pay medical bills they have received following care at a Partners facility. Learn more about the types of financial assistance that are available.

Visiting Us

Visiting Hours: 11 - 8 pm

Guidelines for Visiting Patients in Special Care Units


Intensive Care Unit (ICU) and Cardiac Surgery

Visits are permitted 24 hours a day for immediate family or designated visitors. NSMC asks that visits be limited to five to 10 minutes each hour. Read more

Patients seeking primary care may choose an NSMC internal medicine doctor, or an NSMC family medicine specialist if they have children and would like a single provider. We have Salem pediatrics practices and other area practices. Our North Shore surgery department offers gastroenterology treatment, cardiac surgery, and Salem orthopedic surgeons, among many other specialties. Many patients elect to have weight loss surgery at NSMC instead of gastric bypass Boston surgery. Attend one of our monthly bariatric surgery information sessions for details.