Process Improvement

NSMC is dedicated to a culture of excellence and to providing the best patient experience possible. All NSMC employees are required to participate in Process Improvement and Quality Improvement training as a way of collaboratively improving NSMC.

Residents receive an introduction to Process Improvement and Quality Improvement training via an intensive Boot Camp given yearly.

This Boot Camp training is conducted in an interactive fashion. Residents are encouraged to identify process improvement projects which affect them directly.

Examples of resident involvement in process improvement and quality improvement include:

  • Improving the rate of discharging patients before 12 noon
  • Decreasing patients' time spent in the Emergency Department*
  • Improving handoffs from the ICU to the medical floors

*The house-staff initiative on timely patient discharge was recognized at the 14th Annual National Patient Safety Congress in Washington DC (May 2012).