Patient Feedback

North Shore Medical Center (NSMC) strives to provide outstanding, compassionate care every day. Patient feedback is extremely important because it keeps us informed and gives us the opportunity to make improvements where needed.

Patient and Family Relations Department

Patients, as well as family members, are encouraged to speak directly with the attending physician, primary nurse or case manager if they have any concerns. If a patient would prefer to speak to someone not directly involved in his or her care, or if there is a feeling that the concern is not being resolved satisfactorily, the Patient and Family Relations Department is available to assist.

Patient and Family Relations staff can be reached by telephone (978.354.2025), or by sending a letter, or by making a visit in person. Complete contact information is to the right under Contact Us.

Has Someone at NSMC Made Your Day?

Did anyone make your day while you were a patient with us? Patients and family members may let us know by sending an email or by calling the employee recognition line at 781.581.4567. NSMC acknowledges employees who provide outstanding care.

Please provide the following information:

The staff member’s name and department
Describe what he or she did to make your day
Your name and phone number so that we may return your call