Patient and Family Relations Department
Patients, as well as family members, are encouraged to speak directly with the attending physician, primary nurse or case manager if they have any concerns. If a patient would prefer to speak to someone not directly involved in his or her care, or if there is a feeling that the concern is not being resolved satisfactorily, the Patient and Family Relations Department is available to assist.
Patient and Family Relations staff can be reached by telephone (978.354.2025), or by sending a letter, or by making a visit in person. Complete contact information is to the right under Contact Us.
Has Someone at NSMC Made Your Day?
Did anyone make your day while you were a patient with us? Patients and family members may let us know by sending an email or by calling the employee recognition line at 781.581.4567. NSMC acknowledges employees who provide outstanding care.
Please provide the following information:
- The staff member’s name and department
- Describe what he or she did to make your day
- Your name and phone number so that we may return your call