Patient and Family Feedback

North Shore Medical Center (NSMC) strives to provide outstanding, compassionate care every day. Patient feedback is extremely important because it keeps us informed and gives us the opportunity to make improvements where needed.
North Shore Medical Center employees

Patient and Family Relations Department

Patients, as well as family members, are encouraged to speak directly with the attending physician, primary nurse or case manager if they have any concerns. If a patient would prefer to speak to someone not directly involved in his or her care, or if there is a feeling that the concern is not being resolved satisfactorily, the Patient and Family Relations Department is available to assist.

Patient and Family Relations staff can be reached by telephone or by letter.

Phone: 978.354.2025

Mailing address:  Patient and Family Relations, North Shore Medical Center, 81 Highland Avenue, Salem MA 01970


Has Someone at NSMC Made Your Day?

Patients and family members, please let us know by calling the employee recognition line!

Phone: 781.581.4567


NSMC acknowledges employees who provide outstanding care. When you call, please provide the following information:

  • The staff member’s name and department
  • Describe what he or she did to make your day
  • Your name and phone number so that we may return your call