Patients, as well as family members, are encouraged to speak directly with the attending physician, primary nurse or case manager if they have any concerns. If a patient would prefer to speak to someone not directly involved in his or her care, or if there is a feeling that the concern is not being resolved satisfactorily, the Patient and Family Relations Department is available to assist.
Patient and Family Relations staff can be reached by telephone or by letter.
Mailing address: Patient and Family Relations, North Shore Medical Center, 81 Highland Avenue, Salem MA 01970
Has Someone at NSMC Made Your Day?
Patients and family members, please let us know by calling the employee recognition line!
NSMC acknowledges employees who provide outstanding care. When you call, please provide the following information: