Patients, as well as family members, are encouraged to speak directly with the attending physician, primary nurse or case manager about any concerns they may have. If a patient would prefer to speak to someone not directly involved in his or her care, or if a patient feels that his or her concern is not being resolved satisfactorily, Patient and Family Relations is available to assist.
Patient and Family Relations staff can be reached by telephone or by letter.
Patient and Family Relations
North Shore Medical Center
81 Highland Avenue
Salem MA 01970
To learn more or to nominate someone, please contact our employee recognition program