Financial Counseling and Billing

Patient billing and financial assistance is available to all North Shore Medical Center patients. Our financial counselors also assist those patients who meet the eligibility requirements to apply for Mass Health and Healthy Safety Net. Counselors also assist patients who wish to apply for insurance coverage through the new Health Connector plans with the application process.
financial counseling and billing at Salem Hospital

Affordable Care Act and Health Connector

Following the passage of the Affordable Care Act, all NSMC financial counselors have become Certified Application Counselors. This means that they may assist patients in filling out an application for any of the state insurance programs. Once an application is complete our counselors submit it on behalf of the patient.

Financial Assistance

Partners HealthCare assists uninsured and underinsured patients who have limited financial resources to pay medical bills they have received following care at a Partners facility.

Various forms of financial assistance are available, including

  • an application to apply for aid
  • help with applying for aid
  • a tool to assess financial aid options
  • the Uninsured Patient Discount Policy
  • a plain language summary

Go to the patient billing and financial assistance page.

Financial Counseling

NSMC Salem Hospital
  • Axelrod 6     8 a.m. - 4:30 p.m.
  • Emergency Department    8 a.m. - 9:30 p.m.
  • Monday through Friday, closed weekends and holidays

NSMC Union Hospital
  • Outpatient Registration, Cashier's Office, 7:30 - 5 p.m.
  • Emergency Department, 7:30 a.m. - 10:30 p.m.
  • Monday through Friday, closed weekends and holidays

Cost estimates for services

NSMC's financial counselors are able to provide estimates for patients who request them.

  • They will work with a patient's insurance company to provide an estimate of the patient's financial responsibility, including co-pays, deductibles, and co-insurance for most services.
  • They can also provide estimates for uninsured patients who want to pay for their care at our facilities.
Please call our financial counseling offices for more information (numbers and times above).

Bill Payment

We now offer online bill payment

Enroll at Patient Gateway
to create an account.

If you have received a bill for a co-pay, co-insurance or deductibles and have a question about it, you may call 617.643.9444.

Uninsured patients and all patients who need assitance paying their bills may call Financial Counseling at 978.825.6900 (Salem) or 781.477.3555 (Union).

In person

By mail

  • Checks may be mailed to North Shore Medical Center, P.O. Box 4108, Woburn MA, 01888 (use this address whether you stayed at NSMC Salem Hospital or NSMC Union Hospital).
  • Please include patient account number on the check.

By credit card

  • Credit card payments made by telephone: call 617.643.9444.

About Your Hospital Bill

NSMC will submit bills to a patient's insurance company and will do everything possible to expedite the claim. Please remember that a health insurance policy is a contract between a patient and an insurance company, not between a patient and NSMC. Patients have the final responsibility for payment of their hospital bill. All patients are encouraged to familiarize themselves with the terms of their insurance coverage. A member of our Financial Counseling team is available to help patients who have a question about their insurance coverage. 

Hospital bills reflect all of the services received during a stay. The basic daily rate includes room, meals, nursing care, housekeeping, telephone and television, as well as charges for special services the patient's physician ordered, such as X-rays or laboratory tests. To resolve an issue with a hospital bill patients may call 617.643.9444..

Certain charges are not billed by the hospital and will not appear on a hospital statement. These include the professional fees of the attending physician, consulting physicians, surgeons, emergency department physicians, anesthesiologists, cardiologists, radiologists, pathologists and others.

Certain tests or treatments received during a stay in the hospital may result in bills from physicians the patient did not see in person. These bills are for professional services provided by these doctors in diagnosing and interpreting test results. Those fees will be billed to the patient or the patient's insurance company directly from the individual private practitioner. Patients with questions about these types of bills are encouraged to call the number printed on the statement.