Patient Family Advisory Council

The Patient Family Advisory Council (PFAC) provides an opportunity for patients, families and the community to have input into patient care and safety programs at North Shore Medical Center. The Advisory Council is composed of community members and hospital employees and strives to represent the diverse ethnic, racial, religious and socioeconomic composition of the North Shore.
Top L-R: Jean Ball, Jane Korins, Anna Pelosi, Ralph McHatton, Victoria Morrison, Betsye Sargent. Seated L-R: Evelyn Wilson, Marion Garfinkel, Ed Budelmann- Chair, Dianne Richards. Missing from photo: Louis Fisher, Margaret Evans, Yovanny Fana

Join us!

We are interested in patients and family members from the community joining our efforts. Please contact us by phone at 978.354.3543 or email and let us know your areas of interest and how you might contribute to this work. We look forward to hearing from you! We meet the first Wednesday of each month.

Annual Report, 2017

Click to view our most recent annual report


  • Created the Your Medicine Cabinet brochure educating patients and their families about the proper way to dispose of medications and the dangers of misusing them.
  • Provided a sounding board for the Emergency Department to Inpatient Improvement Team, regarding options when transfer is delayed.
  • Assisted the Facilities Team in developing a proactive strategy for handling construction impact on the Salem campus, enhancing communication and minimizing disruptions to patients and families.
  • Assisted in the revision of the communication and education tools for the Partners Falls Risk Assessment and Intervention Project, led by Patti Dykes, PhD, RN, Senior Nurse Scientist at Brigham and Women’s Hospital (BWH), for use with patients and families.