Patient Family Advisory Council

The Patient Family Advisory Council (PFAC) provides an opportunity for patients, families and the community to have input into patient care and safety programs at North Shore Medical Center. The Advisory Council is composed of community members and hospital employees and strives to represent the diverse ethnic, racial, religious and socioeconomic composition of the North Shore. Since 2009, all hospitals in Massachusetts are required to have such a consultative/advisory committee. NSMC is committed to partnering with patients, families and community members to integrate their perspective into how care is delivered to patients.
Top L-R: Jean Ball, Jane Korins, Anna Pelosi, Ralph McHatton, Victoria Morrison, Betsye Sargent. Seated L-R: Evelyn Wilson, Marion Garfinkel, Ed Budelmann- Chair, Dianne Richards. Missing from photo: Louis Fisher, Margaret Evans, Yovanny Fana

Join us!


We welcome the opportunity to share your thoughts and provide input for NSMC initiatives that would benefit from the community's perspective. Please contact us by phone at 978.354.3543 or email and let us know your areas of interest and how you might contribute to this work. We look forward to hearing from you! We meet the second Thursday of each month.

"I have been a member of NSMC PFAC since 2008. Being a member has helped me understand at a deeper level how patients and community interact with the hospital. It has enabled me to make a worthwhile contribution to improving patient and community relations through my participation in work groups, sub-committees and projects.

One initiative that stands out for me was the End of Life Care effort to promote “The Conversation,” a project dedicated to helping people talk about their wishes for end-of-life care with their healthcare providers and family.

--Evelyn Wilson, PFAC community member

Annual Report and Accomplishments

  • Click to view our most recent annual report
  • Created the Your Medicine Cabinet brochure educating patients and their families about the proper way to dispose of medications and the dangers of misusing them.
  • Provided a sounding board for the Emergency Department to Inpatient Improvement Team, regarding options when transfer is delayed.
  • Assisted the Facilities Team in developing a proactive strategy for handling construction impact on the Salem campus, enhancing communication and minimizing disruptions to patients and families.
  • Assisted in the revision of the communication and education tools for the Partners Falls Risk Assessment and Intervention Project, led by Patti Dykes, PhD, RN, Senior Nurse Scientist at Brigham and Women’s Hospital (BWH), for use with patients and families.

Additional resources for patients and families: