Visitor Information

current visitor policy

Visitor policy 7.6.21  

With COVID-19 infection rates falling and vaccination increasing, we are able to adjust the number of visitors permitted in our facility, and also adjust the visiting hours.

We currently allow one visitor or support person to accompany patients as they arrive at the hospital for Emergency Department visits or outpatient clinic appointments. We will now permit hospitalized patients to have two visitors per day. Patients will select their visitors during the admitting process and the visitors' names will be entered into the patient admission record. Patients wishing to change their designated visitors can speak to their nurse.

Masks and screening

Masks are required at all Mass General Brigham facilities, regardless of one's COVID-19 vaccination status. That includes staff, visitors, and patients who are outside their rooms. In addition, we will continue to screen all visitors for COVID-19 and those with symptoms or recent exposure should return when safe to do so.

Please note that we have also reopened our cafeteria to patients and visitors.


Special accommodations are made for:

  • Parents/guardians of patients under 18, attorneys of patients, and companions for patients with physical/intellectual disabilities.
  • Birthplace visitors
  • Special Care Nursery – Two parents or one parent and one support person may accompany/visit a neonatal patient.
  • Exceptions will also be permitted for compassionate care with approval of the patient’s care team.
  • Designated visitors must be over 18, wear a mask throughout their visit and pass a daily COVID-19 screening before entering Salem Hospital.

Visiting hours and current policy

Visitors who meet the visitor criteria may visit during the following hours:

  • Weekdays, 11 a.m. - 8 p.m.
  • Weekends and holidays, 11 a.m. - 6 p.m.

Intensive Care Units

  • Weekdays, 11 a.m. - 8 p.m.
  • Weekends and holidays, 11 a.m. - 6 p.m.

Birthplace and Special Care Nursery  

Adult patients may have one support person present throughout their stay in the Birthplace. In addition, a healthy, masked, COVID-symptom-screened visitor will now be permitted to visit mothers in the Birthplace.

Complete Birthplace visitor policy

Epstein Center for Behavioral Health

Adult Inpatient

  • Weekdays, 6 - 8 p.m.
  • Saturday, Sunday and holidays 1 - 3 p.m. and 5 - 6 p.m.

Senior Inpatient 

  • Weekdays, 2 - 3:30 p.m. and 6 - 7:45 p.m. 
  • Saturday, Sunday and holidays  noon – 2 p.m. and 4 – 6 p.m.

Child/Adolescent Inpatient 

  • Weekdays, 5 - 7 p.m. 
  • Saturday, Sunday and holidays   noon – 2 p.m. and 4 – 6 p.m.

main entrance

Arriving at Salem Hospital

All approved visitors and patients, with a few exceptions, are directed to use our Main Entrance, accessible via our Lower Entrance off Highland Avenue. We have greeters at the Main Entrance to help direct patients to their appointments and approved visitors to their loved ones.  View full campus map

Exceptions:

  • Patients scheduled for an endoscopy or colonoscopy use the Wheelock entrance.
  • Patients coming for lab services or for infusion go to the Lab and Vascular Services building.
  • Patients in our Cardiac RehabilitationPulmonary RehabilitationWeight Management and Diabetes Management Programs park in front of Axelrod. Instructions will be given to patients about next steps.
  • Birthplace patients go directly to the Birthplace. Use the Upper Entrance and follow signs to the right and around to the Birthplace.
  • Emergency patients go to our Emergency Department at the back of the hospital. If you enter by way of Highland Avenue, use the access road to drive to the back and follow signs.
  • Outpatient pediatric and adolescent Behavioral Health patients and visitors use our Main Entrance.

Patients coming in for surgery

If you are arriving at the hospital for surgery you may have one visitor who drops you off, stays with you in the waiting room until you are brought into the surgical area, and picks you up post-surgery. All visitors will be screened and are required to wear masks at all times.

Emergency Department/Outpatient appointment

If you are coming to the Emergency Department or coming in for an outpatient appointment, you may have one visitor to accompany you. Please note that depending on timing and capacity, and the discretion of staff, visitors may not be permitted to wait in the waiting room and/or exam room.