Patient and Family Feedback

North Shore Medical Center employees
Salem Hospital, a member of Mass General Brigham, strives to provide outstanding, compassionate care every day. Patient feedback is extremely important because it keeps us informed and gives us the opportunity to make improvements where needed.

Patient and Family Relations department

Patients, as well as family members, are encouraged to speak directly with their attending physician, primary nurse or case manager about any concerns they may have. If a patient would prefer to speak to someone not directly involved in his or her care, or if a patient feels that his or her concern is not being resolved satisfactorily, our Patient and Family Relations team is available to assist.


Employee recognition

We welcome nominations by patients and family members, visitors, and staff.